Damn. I’ve never quite had such a worthless experience with a company before. I shall attempt to explain. I signed up for a Citi Preferred Rewards card last year. When I called to activate the card, some dude from India harasssed me continuously about their credit production plan. But, I like signup bonuses, so I thought I’d enjoy more pain and applied this year for a Citi Professional card with 15,000 signup bonus points. Oops.

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Never in my life have I been so thoroughly ecstatic with a telecom provider. (Of course the honeymoon is over. Embarq is highly unreliable for DSL. Worse service I have ever had thus far.) Last Wednesday I ordered service completely online using the Embarq Web site. It was straightforward and easy. It was possible to order a bare phone line with no services of any kind except high speed internet (ADSL). I didn’t have to fight the Web site to exclude stupid bundles — or in the case of Verizon or Bellsouth simply give up; none were forced upon me.

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